Alice Dryden (huskyteer) wrote,
Alice Dryden
huskyteer

  • Mood:

Miles of Smiles

So, remember my new bike, purchased 6 months ago with 800 miles on the clock?

This week, I took it in for its 8,000 mile service.

It would be safe to say I'm getting on with it OK. Which is lucky, because tomorrow I'm setting off for a two-week holiday in Slovenia and Croatia!

It would be nice if I could end this post here. However, after I dropped the bike off on Wednesday morning for what should have been its routine service, Chiswick Motorcycles rang to say that they had discovered a broken part. They had put in a warranty claim and ordered a replacement, which should have arrived this morning. It didn't.

They promise promise promise that the part will arrive tomorrow and they will make my service their first priority in the morning. Even if all this comes to pass, though, I was supposed to be on a Eurotunnel train at 9:50AM Saturday and in Nancy (IT IS A PLACE NOT A PERSON OK) by evening. My suggestions of alternatives (ring round other Honda dealers for a part/cannibalise a showroom bike/just put it back together and pretend you didn't notice anything wrong) have not met with enthusiasm.

I have communicated my unhappiness to the unfortunate bloke who made the phone call, and he went off to talk to his manager. I have named and shamed on Twitter, which seems to be the best way to get any sort of customer service out of anyone these days, and I anxiously await a callback. Whatever happens, even if it means leaving hours late, or a whole day late, losing hotel reservations, riding a loan bike, riding pillion, I'm sure we will manage to have a lovely holiday.

But I really thought I was leaving this kind of crap behind me when I gave up on Italian scooters after more than a decade of loyalty to the Piaggio Group.
Tags: bikes, hols
Subscribe
  • Post a new comment

    Error

    default userpic

    Your reply will be screened

    Your IP address will be recorded 

    When you submit the form an invisible reCAPTCHA check will be performed.
    You must follow the Privacy Policy and Google Terms of use.
  • 12 comments