Alice Dryden (huskyteer) wrote,
Alice Dryden

Cross Wires

I am cross with Virgin Mobile today.

I'm cross anyway, because my very beloved Motorola PEBL is on the fritz, and although to me it still seems like My Shiny New Phone I have in fact had it for three and a half years, which is aeons in phone years, so it's time to replace it.

Virgin offer a reward scheme where you earn money towards a new phone when you top up.

I checked my account online a couple of weeks ago and it told me I had a tenner's worth of rewards (I am not a frequent topper-upper).

When I checked again after visiting the Virgin Media store on Oxford Street and communicating my desire to buy a new phone, the amount had mysteriously jumped up to £40.

It was £40 when I checked at work this morning prior to popping out at lunchtime and buying a new phone.

When the Virgin people looked it up on their own computer, it was £10.

When I got back to work and checked again, it was £10.

Am I going barmy? Am I a liar? Or are Virgin having some technical problem that involves dangling rewards in front of my nose and snatching them away again?

Eh, it's only £30, and a virtual £30 which was probably never rightfully mine in the first place. I will get over it and then I'll go and buy my new phone.

But really, I feel like marching back to the Media Store, stamping my foot, and saying "I have been a loyal Virgin customer since 2002! You have caused me distress! Give me a free phone! and also a pony!"

  • Herne Hill Husky

    I'd been looking for a while for someone who draws characters in the Hanna-Barbera style, as I've always loved Scooby-Doo, Top Cat, Secret Squirrel,…

  • No Hai, No Kiai

    Socially distanced karate has become even more socially distant, in line with new government guidance. We usually train in three lines widthways…

  • A Day of Firsts

    Today, for the first time, I went in to the office where I've been nominally based since June, and met three of my colleagues face to face. My boss…

  • Post a new comment


    default userpic

    Your reply will be screened

    Your IP address will be recorded 

    When you submit the form an invisible reCAPTCHA check will be performed.
    You must follow the Privacy Policy and Google Terms of use.