BAD: The headlight isn't working.
GOOD: The garage have admitted liability and will fix it.
BAD: They couldn't do it on the spot as various panels have to come off.
GOOD: They've given me a loan bike.
BAD: The speedo doesn't work.
GOOD: Er, no, run out of good points now.
BAD: The mechanic broke my handguards (ordered from Italy over the internet) while removing them.
GOOD: They have promised to get me some new ones.