Alice Dryden (huskyteer) wrote,
Alice Dryden
huskyteer

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Our Service Is Second To Nuns

Our IT service provider has launched a fancypants new online helpdesk. You log in, fill in a ticket with the details of your problem, then you can check back to see how things are progressing, if at all.

Just because I could, I submitted a ticket complaining about Microsoft Word's spellchecker defaulting to US English on all our computers. Seconds later, I received this automated response:

Subject: Thank you For Submiting a Support Ticket
Thankyou for submiting a support ticket.
Your Reference Code is #68

So I submitted a second ticket complaining about their spelling of 'submitting'. Hm, I wonder when it will be fixed? I think I'll go check on its progress right now!

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  • 13 comments

  • Swim the Bay

    A 1.2 mile swim in the sea off Weymouth sounded both fun and achievable, so I signed up for Swim The Bay earlier this year. It took place on…

  • A New Machine

    I write this on my new iMac. My 2012 model was becoming increasingly slow, occasionally freezing for a few seconds or even longer. It seemed wise…

  • 007 Days and 007 Nights

    Last Saturday saw my first trip into central London for many months, to see The Man with the Golden Gun as part of the Prince Charles's 007 season.…