Alice Dryden (huskyteer) wrote,
Alice Dryden
huskyteer

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Our Service Is Second To Nuns

Our IT service provider has launched a fancypants new online helpdesk. You log in, fill in a ticket with the details of your problem, then you can check back to see how things are progressing, if at all.

Just because I could, I submitted a ticket complaining about Microsoft Word's spellchecker defaulting to US English on all our computers. Seconds later, I received this automated response:

Subject: Thank you For Submiting a Support Ticket
Thankyou for submiting a support ticket.
Your Reference Code is #68

So I submitted a second ticket complaining about their spelling of 'submitting'. Hm, I wonder when it will be fixed? I think I'll go check on its progress right now!

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  • 13 comments

  • Just Like The Moonraker

    I've been continuing to build model kits, mostly of vehicles from the Bond films, as a way of passing the lockdown hours. Soon after Christmas I…

  • Bangs in Beer

    I spent the weekend in my support bubble, i.e. down at Howard's. We took the bikes for a much-needed scenic ride along the coast into Devon, stopping…

  • Wonderous Stories

    Monday was my friend Nick's funeral, postponed for a month due to bad weather on the original date. I'll admit I relished the opportunity for a…