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Christmas husky

The Story of Yodel

For those outside the UK, or who don't do shopping on the internet, Yodel is a courier company notorious for terrible customer service and general incompetence. The words 'out for delivery by Yodel', which of course only appear after you've committed to your purchase, strike fear into the hearts of consumers everywhere.

So they tried to deliver last Monday, when I was at work. Fair enough, not their fault. (Here's where, if the seller had used Royal Mail, the parcel would have gone to the sorting office 2 minutes' walk away, for me to pick up the next morning.) They said they'd left a card. No card, but I did get an email inviting me to reschedule.

I went for a Saturday delivery to increase the odds of someone being around. As it turned out, I was in all day. When the last possible hour of delivery had passed, I checked their website and learned that they had tried to deliver twice and left a card.

These attempts did not, apparently, involve ringing the doorbell. Or leaving a card, come to that.

They tried again on Monday, when, inevitably, I was at work. This time I did find the card - lying loose on the doorstep, which would explain why I didn't get the previous two.

Yodel operate a 'three strikes' policy, so I was looking forward to collecting my parcel from their depot in bloody Mitcham later in the week. To my great surprise, I saw a fourth 'out for delivery' notification on Tuesday.

It was all getting a bit Groundhog Day, and meeting the definition of madness as doing the same thing over and over again expecting different results. But!

But the buzzer went when I'd been home from work less than five minutes. Obviously I was in the loo at the time, but I sprang out and leapt to hit the entry button. Then I ran down three flights of stairs in case the guy got tired and gave up, and received my parcel from his hands.

Funny thing, though. Yodel said they couldn't just leave my package somewhere inconspicuous, because the seller required a signature. Yet the courier didn't ask for one.

Oh well.

Comments

Thanks! And yes, I will leave feedback with the seller on their choices. I'd take Royal Mail over any courier, TBH, because at least I can pick things up from the sorting office.
It sounds like you may have passed up the perfect excuse for spraying a Yodel employee with urine. )-8

Personally, I detest Yodel so much I've applied for a job with Amazon Prime Air. OK, that's not the only reason; "I make helicopter drones deliver parcels" would also be an interesting answer to the inevitable "so what do you do?" questions at parties.
Gosh, yes! Good luck!
Thankfully you managed to get the package, but wow, what a marathon effort to even get it in the end.
They are notorious, and rightly so!